Terms & Conditions

These Terms govern your relationship with the operator of the online casino at crown-melbourne.games. By accessing and using this website, you agree to be bound by these Terms as of the effective date of 1 January 2025.

Definitions

• Operator: Crown Melbourne Limited, holder of the Sole Casino License - Victoria, regulated by the Victorian Gambling and Casino Control Commission (VGCCC), operating exclusively through crown-melbourne.games.
• User/Player: Any individual accessing or registering an account on crown-melbourne.games for the purposes of participating in lawful gaming and betting activities.
• Bet/Wager: A stake placed by a Player on any game, event, or outcome as facilitated by crown-melbourne.games.
• Bonus: Promotional incentives or credits offered to Players subject to specific terms.
• Account: The personal, verified user profile established and maintained by the Player with the Operator.
• KYC (Know Your Customer): The identity verification procedures employed by the Operator in line with AU anti-money laundering and gambling laws.
• Responsible Gambling: The Operator's commitment to providing tools and information supporting Players' ability to gamble safely and within their means.
• Dispute: Any complaint or claim arising from the interpretation or performance of these Terms.

Account Registration

• Eligibility: Players must be at least 18 years of age, reside lawfully within Australia, and confirm they are not excluded or self-excluded from gambling activities, in accordance with Victorian and federal law.
• Registration Process:
  • Users must provide accurate and complete personal information via the crown-melbourne.games registration form, including full name, date of birth, residential address, valid email, and phone number.
  • Email verification is mandatory before account activation. A confirmation link will be sent to the supplied email address.
  • KYC procedures require players to submit identity and address verification documents, such as government-issued ID and recent utility bills. The Operator may request additional information at its discretion to meet AU anti-money laundering regulations.
• User Obligations:
  • Players must ensure all account information is current and accurate, and promptly update details if changes occur.
  • Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted via their accounts.
  • Multiple accounts per user are strictly prohibited and may result in account suspension or termination.

Regional Compliance Note: Strict identity verification and exclusion registers are enforced under Victorian law.

Betting & Gameplay Rules

1. Placing Bets:
   • Players may place bets on available games or events within the prescribed minimum and maximum limits published on each game interface.
   • Bets are only valid when accepted and confirmed by the Operator's system. Confirmation will be displayed on screen and may be available in transaction history.
2. Types of Bets: crown-melbourne.games may offer various bet types including fixed-odds, table games, slots, and live casino games, all subject to game-specific rules and regulations.
3. Bet Cancellation & Modification:
   • Bets once placed and accepted cannot be amended or cancelled by the Player, except in cases of technical error or as explicitly permitted by the Operator in compliance with AU law.
   • The Operator reserves the right to void or re-settle bets affected by errors, malfunctions, or integrity breaches, in line with regulatory guidance.
4. Rules of Conduct:
   • Players must conduct themselves respectfully in all interactions, including live dealer games and chat functions.
   • Insults, harassment, fraud, collusion, exploitation of software bugs, or any unlawful conduct are strictly prohibited and will result in sanctions up to permanent exclusion.

Regional Compliance Note: All gambling activities are monitored and reports of suspicious conduct are escalated to the VGCCC where required.

Bonus Terms

1. Bonus Activation & Wagering:
   • Bonuses must be manually accepted or activated during account registration or via Players' account dashboards. Eligibility will be confirmed upon meeting any stated deposit or play requirements.
   • All bonuses are subject to wagering requirements, generally ranging between 10x-40x the bonus amount unless otherwise specified. Bonuses and associated winnings must be wagered in full prior to withdrawal.
   • Wagering requirements must be fulfilled within 30 days from the time of bonus activation, unless expressly stated otherwise.
2. Prohibited Actions & Game Restrictions:
   • Bonuses may not be used on specific games, including certain table games or live dealer formats, as detailed in the promotion's terms.
   • Deliberate manipulation of bonus conditions, using multiple accounts, or participating in strategies solely to exploit bonuses will lead to forfeiture and possible account closure.
3. Promotion Combination Policy: Simultaneous participation in multiple bonus promotions is disallowed unless explicitly offered. Bonuses cannot be combined or aggregated across different offers.
4. Bonus Expiry & Removal: Expired or unused bonuses will be automatically removed from the account after the stated period.

Regional Compliance Note: All promotional activity is conducted in strict alignment with Victorian responsible gambling regulations and advertising standards.

Payments & Withdrawals

1. Accepted Methods:
   • Deposits and withdrawals at crown-melbourne.games may be completed via major bank cards, AU-supported e-wallets, and, where permitted, approved cryptocurrencies. Options are displayed within the user's payment portal.
2. Limits & Fees:
   • Deposit and withdrawal amounts are subject to minimum and maximum thresholds, as indicated in the payment section. Limits may be adjusted to comply with operator policy or AU regulatory updates for 2025.
   • The Operator does not typically impose deposit fees; however, withdrawal fees or third-party processing fees may apply and will be transparently disclosed prior to each transaction.
3. Processing Times:
   • Deposits are processed immediately or within a few minutes. Withdrawals are subject to mandatory KYC review and are generally processed within 1-5 business days, depending on payment method and regulatory checks.
   • Delays may occur in the event of identity verification issues, system maintenance, or regulatory review.
4. Refunds & Bonus Cancellations:
   • Refunds of deposits or reversals of bets are available only in cases of system error, cancelled events, or as mandated by law. Bonus reversals follow the same logic as detailed in bonus terms.

Regional Compliance Note: All financial transactions must comply with AU anti-money laundering legislation and full account verification is mandatory prior to any withdrawal.

Limitation of Liability

• Operator Obligations: The Operator commits to fair gaming, accurate results, and secure handling of transactions in accordance with the Sole Casino License - Victoria as regulated by the VGCCC.
• Exclusions of Liability:
  • The Operator is not liable for losses or damages resulting from technical malfunctions, network interruptions, system maintenance, or force majeure events beyond its reasonable control.
  • Claims arising from user negligence, unauthorised account access, or breaches of these Terms are expressly disclaimed.
• Maximum Compensation: In all circumstances, the Operator's maximum liability shall not exceed the lesser of the value of the bet, wager, or the amount deposited in the account for the relevant transaction.

Regional Compliance Note: All limitations are subject to consumer law in Victoria and the broader AU regulatory environment, and cannot limit liability for personal injury or fraud where such exclusions are prohibited by law.

Intellectual Property Rights

• All content, branding, graphics, software, and game interfaces on crown-melbourne.games are the exclusive property of Crown Melbourne Limited or its licensors and are protected by AU copyright and international IP law.
• No content shall be copied, reproduced, published, uploaded, posted, transmitted, or distributed in any way without the express, written permission of the Operator. Unauthorised use is strictly prohibited and may result in legal proceedings.

Privacy & Data Protection

• All personal data submitted to crown-melbourne.games is collected, processed, and stored in full compliance with the Operator's Privacy Policy and AU data protection legislation applicable in 2025.
• Players are advised to read the Privacy Policy for a detailed explanation of rights, use, and protection mechanisms available.

Changes to Terms

1. The Operator reserves the right to amend or update these Terms at any time to reflect changes in legal or operational frameworks applicable to crown-melbourne.games. All updated Terms become effective upon publication, unless a later effective date is stated.
2. Players will be notified of substantial changes via email sent to their registered address and by prominent notice (banner) on the website homepage.
3. If any Player disagrees with the updated Terms, they may discontinue use of the site and request the closure of their account. Continued use of crown-melbourne.games following notification constitutes acceptance of the modified Terms.

Termination & Suspension

1. Grounds for Termination/Suspension:
   • The Operator may suspend or permanently terminate Player accounts for breaches of these Terms, suspected illegal activities, provision of false information, fraud, or upon receipt of a self-exclusion request.
2. Procedure:
   • Players will be notified via the registered email address of any impending suspension or closure and reasons therefor, except in cases where legal or regulatory requirements prohibit disclosure.
   • Funds lawfully available in an account at the time of closure will be refunded to the Player, subject to the completion of identity verification processes and subject to applicable regulatory limitations.

Regional Compliance Note: Self-exclusion and regulatory enforcement action is implemented in strict cooperation with Victoria's responsible gambling framework.

Governing Law & Jurisdiction

• These Terms, and any claim or dispute arising hereunder, are governed exclusively by the laws of Victoria, Australia. By using crown-melbourne.games, Players consent to this jurisdiction and agree that any disputes will be subject to the courts of Victoria, unless alternative resolution mechanisms are required by law.
• Where permitted, disputes not resolved through the Operator's internal complaints process may be referred to the Victorian Civil and Administrative Tribunal (VCAT) or, where applicable, resolved via independent arbitration in accordance with AU law.

Contact Information

• Customer Support:
  • Email: [email protected]
  • Phone: +61 3 9292 8888
• General & Legal Inquiries:
  • Email: [email protected]
  • Mailing Address: Crown Casino and Entertainment Complex, 8 Whiteman Street, Southbank VIC 3006, Australia
• Press Contacts: Email: [email protected]
• Official Website: https://crown-melbourne.games

Operator: Crown Melbourne Limited, regulated by the Victorian Gambling and Casino Control Commission, Sole Casino License - Victoria (valid until 2050).

Author: Amelia Turner