Contact Us

OBSERVE: To ensure users receive comprehensive and legally compliant assistance, this contact page is designed in full alignment with Australian (Victoria) gambling regulations and industry standards. All relevant data, operational requirements, and regional compliance obligations for crownmelbourne, as operated exclusively via crown-melbourne.games, are critically integrated.

EXPAND: Legal and regulatory obligations under the Victorian Gambling and Casino Control Commission (VGCCC) mandate that user communications are handled promptly, transparently, and securely, with clear bonds to dispute resolution, user data protection, and responsible gambling oversight. This section also anticipates implicit user needs for rapid access, formal complaint procedures, and points of escalation.

REFLECT: This page serves as the authoritative channel for all user, departmental, regulatory, media, and legal inquiries related to crownmelbourne operations at crown-melbourne.games. All contact methods, procedures, and disclaimers below are tailored to offer legally sound, efficient support and information within the AU regulatory environment.

How to Contact Us

Contact Form: Use the secure contact form below to submit your queries directly to the crownmelbourne team. Please provide your full name, a valid email address, and a concise description of your request to ensure accurate and timely processing in accordance with VGCCC regulations. All submissions are handled under strict privacy and data protection protocols (see Privacy Policy).
Direct Communication: For immediate assistance, you may use our live chat function or contact our main office hotline at +61 3 9292 8888. All channels are staffed 24/7 to provide continuous support, addressing urgent inquiries, account issues, and regulatory matters.
Email Contacts:
- General Inquiries: [email protected]
- Support: [email protected]
- Sales: [email protected]
- Press/Media: [email protected]
- Human Resources: [email protected]
Official Website: Access latest updates and further contact options at crown-melbourne.games.

Physical & Legal Address

Headquarters / Mailing Address:
Crown Casino and Entertainment Complex,
8 Whiteman Street,
Southbank VIC 3006,
Australia
Legal Entity: Crown Melbourne Limited
Parent Company: Crown Resorts Limited (owned by Blackstone Inc. funds as of June 2022)
VGCCC License: Sole Casino License - Victoria (valid until 2025, issued by Victorian Gambling and Casino Control Commission)

User Communication Rights & Legal Protections (System 2 + LoT)

Data Privacy & Security: All personal information submitted through this page or associated channels is processed in compliance with the Australian Privacy Act 1988 (Cth) and relevant state legislation. Users have the right to access, rectify, or request deletion of their data at any time. Detailed information is provided in the Privacy Policy.
Complaint Handling & Dispute Resolution: In accordance with AU/Victoria gambling regulation, all complaints and disputes are acknowledged within one business day and escalated if unresolved. Formal complaints may be submitted via the contact form or the above email addresses. Should a dispute remain unresolved, users have the right to seek external mediation through the Victorian Gambling and Casino Control Commission (VGCCC).
Responsible Gambling: If your inquiry concerns responsible gambling, self-exclusion, or account limitations, dedicated services and support are available 24/7. All staff are trained in accordance with AU guidelines to provide confidential and non-discriminatory assistance.

Regional Compliance Note: All methods for contacting crownmelbourne via crown-melbourne.games are provided in strict compliance with current Victoria, Australia gambling legislation, reflecting local consumer protection standards and operational transparency requirements. The above office and communication channels are valid throughout 2025.

Contact Form

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Standard Disclaimers & Legal Notices

For customers under 18: crownmelbourne and all services via crown-melbourne.games are strictly available only to persons aged 18 years or older, in accordance with Australian law.
Responsible Gambling Commitment: Please gamble responsibly. Assistance and support are available via our dedicated team or through official agencies listed on our website.
Updates & Validity: Contact information, support channels, and legal obligations listed herein are valid through the end of 2025. For the latest regulatory updates and policy changes, refer to crown-melbourne.games.